Our Latest Insights

How Healthcare Organizations Can Keep Consumers Engaged In The Digital Age

The pandemic has made healthcare virtual out of necessity. The success of healthcare companies lies in how they interact with digitally-savvy patients and consumers. The pandemic has changed every facet of our lives and healthcare is no exception. While the healthcare industry was already tackling changes prior to the pandemic, the last two years have […]

Experience Design of a Direct-to-Consumer Care Portal

Emids worked with a top Fortune 500 payer organization, which aims to empower their over 100m members to live healthier lives. The organization wanted to complement its care advisors with a high touch, digital concierge experience for families experiencing complex care needs regardless of their health plans. The objective was to free up space for […]

The Health at Home Transformation: Delivering Care in a Space of Trust

The last two years were marked by fear, isolation and economic challenges brought on by the COVID-19 pandemic. But it was through these challenges we developed a need to interact with each other remotely. In the healthcare ecosystem, we’ve seen a shift in how consumers engaged with their care providers—often through the use of technology […]

Digital Front Door Solution for a Rapid Access Addiction Medicine Clinic

Challenge One of Canada’s leading mental health care facilities was facing significant difficulties in delivering necessary care to their patients with mental-health illness and addiction during the COVID-19 pandemic. With the limitations imposed by the pandemic, in-person access to medical care was restricted, and the opioid-overdose rate surged. To continue providing quality care, the facility […]

Designing a Digital Maturity Strategy with a Value-Based Mindset

The Next Era of Emids

For the last 23 years, Emids has been built on innovation and the relentless pursuit of excellence. We have experienced incredible growth, with more than 3,300 associates and a footprint in six countries on four continents. Our customers span the healthcare ecosystem, including providers, payers, life science companies and technology firms. As a result of […]

Taking a Design-Led Approach to a Provider Portal Experience

Availity, a benefits and claims management platform, facilitates over 4 billion clinical, administrative and financial transactions annually for their payer & provider network. Facing market pressure from customers and competitors, Availity wanted to take a blue sky approach and reimagine their provider portal to reduce the overhead that resulted in calls to support. They turned […]

Healthcare’s Growing Momentum: 4 Trends to Watch in 2022

Discover which key healthcare trends emerged in the past year and our predictions for 2022.

Moving Forward with the No Surprise Billing Requirements

In the first rule, Part I of the no surprise billing requirements, health plans were required to implement protections against balance billing and out-of-network cost sharing for emergency services, non-emergency services rendered by non-participating providers at specific facilities, and air-ambulance services by non-participating providers.  This rule, Part II, does not change that but offers clarification […]

Transforming Community Need into Health Impact

We are premiering a special episode of CareTalk, a weekly podcast that provides an incisive, no B.S. view of the US healthcare system, to close out the day. Host John Driscoll (CEO, CareCentrix) debates COVID-19 policies, drug prices, digital health, Medicare, racial disparities and more with his esteemed guests. Check out other episodes and learn […]

Fireside Chat: Leadership & Health Misinformation

With so much mis- and dis- information in society and healthcare, the challenge rests in how to tackle such a big topic with specific strategies and lessons learned, leveraging our individual and collective sources of truth to turn the tide in the favor of what healthcare inherently turns to for its North Star: science, research, […]

The Expanding Ecosystem of Direct-to-Consumer Healthcare

For years industry experts have been predicting that healthcare would indeed become more “consumer-driven and directed”. Even the greatest futurists could not have predicted the direct, deep and profound impact the global pandemic would have in driving focus on individual health and well-being as well as serve as the true catapult of telehealth and other […]