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Scaling ServiceNow
May 21st, 2019Overview Our client is a Fortune 500 payer and is a leading provider of traditional and consumer-directed healthcare insurance plans and related services. This includes medical, pharmaceutical, dental, behavioral health, long-term care and disability plans, provided primarily through employer-paid (fully or partly) insurance and benefit programs and Medicare. The organization’s network includes 22.1 million medical […]
BI & Analytics
Blog
The Role of Data & Analytics in Digital Transformation
Feb 28th, 2019What if you overheard a health plan CIO give this command: “Alexa, over the last three months, which New York providers received the most payment for treatment of out-of-state patients with chronic conditions?” Ridiculous, right? After all, Alexa is merely a voice-activated assistant, not a miracle worker. But maybe it’s not so ridiculous. Maybe the […]
Blog
Blockchain: The Emerging and Disruptive Technology in Healthcare
Jan 10th, 2019Today’s technologies are emerging at a very rapid pace. Not every technology has the potential to alter the business landscape, but some have the potential to disrupt the current status of things. Blockchain is one of them. Blockchain must be understood and embraced for the advantages it can bring to a business. And while the […]
Blog
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Design-Led Engineering
Creating Ecosystem Maps to Prioritize Product Investment
Dec 2nd, 2018When developing a new product it can be difficult to prioritize which features should be included in the initial release. Ecosystem mapping is a useful tool that can be used to visualize your product and the systems, processes, and data flows that surround it. Learn how to leverage this tool to ask deeper questions about […]
Blog
Provider
Enabling a breakthrough customer experience
Nov 9th, 2018Chatbots bring the right mix of automation and human interaction In today’s experience economy, consumers expect to be delighted. According to Becker’s Hospital Review, seventy-eight percent of the more tech-savvy consumers say the healthcare digital customer experience needs improvement, and 50 percent said they would leave their current physician for a better digital customer experience. […]
Blog
Provider
The Future of Work: Robotic Process Automation
Nov 5th, 2018We live in a world where computer time is eclipsing face-time. Where technology, tools and regulations that were supposed to make us more efficient at times seem to bog us down. Where the use of our “human” brain isn’t always saved for the more complex or personal tasks required of us. The benefits of using […]
Blog
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Design-Led Engineering
Healthcare Customer Journey Mapping
Oct 5th, 2018Customer journey maps often expose pain points and opportunities for improvement in many other areas along the entire user journey – not just as it relates to software applications, but the process and overall customer service issues as well. Part of creating a ‘sticky’ digital health application that becomes a part of the user’s professional […]
Case Studies
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Provider
How a Health System Implemented a Population Health Platform for Medicaid Program
Sep 25th, 2018emids delivered project management, change management and training services to help UHS care managers meet new state requirements. Overview United Health Services (UHS) is an upstate New York integrated health system comprised of four hospitals, a senior residence, physician practices and a home health organization. In 2016, the organization now had to comply with the […]
Blog
Strategy
The Elements of Simple
The Three Levers for Winning in Digital Transformation: Are You Ready?
Sep 19th, 2018“The only thing that is constant is change.” Heraclitus A confluence of disruptive forces is signaling a tectonic shift in the healthcare landscape– liquidity of data, expectations of a digital, tech-enabled consumer-grade experience, shift to risk-bearing models, ever-increasing cost pressures, and regulatory uncertainty. Imagine all the simple and convenient aspects of our lives today– banking, […]
Case Studies
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Provider
How a Health System Selected a Population Health Platform for Medicaid Program
Sep 11th, 2018emids helped a large healthcare organization select a new vendor and plan the implementation to meet New York State Medicaid requirements. Overview United Health Services (UHS) is an upstate New York integrated health system comprised of four hospitals, a senior residence, physician practices and a home health organization. In 2016, the organization was in a […]
Case Studies
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Design-Led Engineering
Fresenius Medical Care
Aug 28th, 2018Fresenius Medical Care is the world’s leading provider of products and services for people with chronic kidney failure. The company wanted to gain a deeper understanding of a major client group—nephrologists—and to apply the insight in developing solutions to address their needs. In partnership with the Centers for Medicare and Medicaid Services in the United States, […]
Case Studies
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Data Engineering
Client in Medical Devices
Aug 26th, 2018A world-leading medical device company turned to Emids for help designing a cloud-based solution to preserve and protect previously unrecorded patient data. Those who’ve been in an operating room (or seen one on TV) will recognize the pole-mounted medical monitoring devices displaying patient vitals in real time. What if there was a way to preserve […]