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Consumer Experience

Digital Transformation

How healthcare organizations can keep consumers engaged in the digital age

May 17th, 2022

The pandemic has made healthcare virtual out of necessity. The success of healthcare companies lies in how they interact with digitally-savvy patients and consumers. The pandemic has changed every facet of our lives and healthcare is no exception. While the healthcare industry was already tackling changes prior to the pandemic, the last two years have […]

Case Studies

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Design-Led Engineering

Payer

Experience Design of a Direct-to-Consumer Care Portal

May 11th, 2022

Emids worked with a top Fortune 500 payer organization, which aims to empower their over 100m members to live healthier lives. The organization wanted to complement its care advisors with a high touch, digital concierge experience for families experiencing complex care needs regardless of their health plans. The objective was to free up space for […]

Blog

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Consumer Experience

Digital Transformation

The Health at Home Transformation: Delivering Care in a Space of Trust

May 2nd, 2022

The last two years were marked by fear, isolation and economic challenges brought on by the COVID-19 pandemic. But it was through these challenges we developed a need to interact with each other remotely. In the healthcare ecosystem, we’ve seen a shift in how consumers engaged with their care providers—often through the use of technology […]

Blog

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Design Thinking

Design-Led Engineering

Design Thinking: A UX Framework for Healthcare Apps

Apr 26th, 2022

UX design has a direct correlation to user adoption, time to complete a task, reduction in errors (thereby decreasing the risk to patient safety), a decrease in support calls, and an overall increase in user satisfaction. One of the most prominent issues facing clinicians and patients when trying to use a healthcare-related application is their […]

Case Studies

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Design-Led Engineering

Digital Front Door Solution for a Rapid Access Addiction Medicine Clinic

Apr 14th, 2022

One of Canada’s foremost mental health care facilities approached Emids for support to improve the lives of those living with mental-health illness and addiction.  The pandemic restricted in-person access to medical care for those dealing with drug and alcohol related addictions, exacerbating their plight. The rate of opioid-related overdoses also rose significantly in the months […]

White Paper

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Digital Maturity

Designing a Digital Maturity Strategy with a Value-Based Mindset

Mar 10th, 2022

Healthcare is facing rapid shifts as the industry deals with the new reality of a post-pandemic world. Patient and consumer expectations are driving these shifts. For some healthcare organizations, however, trying to figure out where they stand on this proverbial moving floor remains a challenge. Especially as the industry goes digital. Emids has developed a […]

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