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Consumer Experience
Digital Transformation
How healthcare organizations can keep consumers engaged in the digital age
May 17th, 2022The pandemic has made healthcare virtual out of necessity. The success of healthcare companies lies in how they interact with digitally-savvy patients and consumers. The pandemic has changed every facet of our lives and healthcare is no exception. While the healthcare industry was already tackling changes prior to the pandemic, the last two years have […]
Case Studies
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Design-Led Engineering
Payer
Experience Design of a Direct-to-Consumer Care Portal
May 11th, 2022Emids worked with a top Fortune 500 payer organization, which aims to empower their over 100m members to live healthier lives. The organization wanted to complement its care advisors with a high touch, digital concierge experience for families experiencing complex care needs regardless of their health plans. The objective was to free up space for […]
Blog
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Consumer Experience
Digital Transformation
The Health at Home Transformation: Delivering Care in a Space of Trust
May 2nd, 2022The last two years were marked by fear, isolation and economic challenges brought on by the COVID-19 pandemic. But it was through these challenges we developed a need to interact with each other remotely. In the healthcare ecosystem, we’ve seen a shift in how consumers engaged with their care providers—often through the use of technology […]
Blog
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Design Thinking
Design-Led Engineering
Design Thinking: A UX Framework for Healthcare Apps
Apr 26th, 2022UX design has a direct correlation to user adoption, time to complete a task, reduction in errors (thereby decreasing the risk to patient safety), a decrease in support calls, and an overall increase in user satisfaction. One of the most prominent issues facing clinicians and patients when trying to use a healthcare-related application is their […]
Case Studies
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Design-Led Engineering
Digital Front Door Solution for a Rapid Access Addiction Medicine Clinic
Apr 14th, 2022One of Canada’s foremost mental health care facilities approached Emids for support to improve the lives of those living with mental-health illness and addiction. The pandemic restricted in-person access to medical care for those dealing with drug and alcohol related addictions, exacerbating their plight. The rate of opioid-related overdoses also rose significantly in the months […]
White Paper
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Digital Maturity
Designing a Digital Maturity Strategy with a Value-Based Mindset
Mar 10th, 2022Healthcare is facing rapid shifts as the industry deals with the new reality of a post-pandemic world. Patient and consumer expectations are driving these shifts. For some healthcare organizations, however, trying to figure out where they stand on this proverbial moving floor remains a challenge. Especially as the industry goes digital. Emids has developed a […]