Healthcare organizations operating in revenue cycle management (RCM) face the challenge of optimizing financial outcomes while ensuring a seamless patient experience. For one large RCM solution provider, this mission was hindered by inefficiencies that impacted operational effectiveness and client satisfaction. Recognizing the urgency for transformative change, Emids partnered with the provider to deliver innovative solutions that addressed their most pressing challenges and unlocked measurable results.
Challenge
The provider faced mounting challenges that hampered its ability to meet business goals and client expectations. Manual processes consumed excessive time and resources, leading to high operational overheads and inefficiencies. The existing research and development (R&D) processes were rigid, causing significant delays in the delivery of features and impacting the provider’s ability to stay competitive. Onboarding for data licensing services was another pain point, with timelines stretching up to eight weeks and creating dissatisfaction among clients. Furthermore, prolonged transaction times during patient access workflows introduced bottlenecks, detracting from the overall user experience and client trust.
Solution
Emids approached these challenges with a strategic and holistic solution. At the core of the engagement was the introduction of the Right-Speed R&D Model—a flexible framework designed to optimize costs without compromising speed-to-market. This model reduced R&D spend by 40%, enabling the provider to deliver value faster and more efficiently.
In addition, Emids automated key operational workflows, reducing dependency on manual processes and achieving significant efficiency gains. The onboarding process for data licensing services was revamped and streamlined, cutting the timeline from eight weeks to less than two weeks. To tackle transaction bottlenecks, Emids implemented optimized systems that reduced patient access transaction times from 30 minutes to just a few seconds. These targeted interventions were instrumental in driving operational excellence and elevating client satisfaction.
Outcome
The strategic collaboration between Emids and the RCM solution provider resulted in impactful and measurable outcomes:
- 100% Reliability KPI: Every program was delivered with complete reliability, meeting all commitments to end clients.
- 40% R&D Spend Optimization: The Right-Speed R&D Model reduced costs while ensuring go-to-market timelines were maintained.
- Onboarding Acceleration: Client onboarding time for data licensing services was reduced from eight weeks to less than two weeks.
- 80% Manual Effort Reduction: Automation of operational workflows led to significant savings in manual hours for revenue cycle processes.
- Enhanced Patient Experience: Patient access transaction times were reduced from 30 minutes to a few seconds, delivering seamless experiences and delighting end users.
This partnership underscores Emids’ ability to deliver customized, impactful solutions that drive tangible results in the RCM domain. By addressing critical inefficiencies and fostering innovation, Emids empowered the provider to achieve its business goals while enhancing client satisfaction and operational excellence. Know more about how we are solving problems for HealthTech with strategic solutions.