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Design-Led Engineering
Taking a Design-Led Approach to a Provider Portal Experience
Jan 10th, 2022Availity, a benefits and claims management platform, facilitates over 4 billion clinical, administrative and financial transactions annually for their payer & provider network. Facing market pressure from customers and competitors, Availity wanted to take a blue sky approach and reimagine their provider portal to reduce the overhead that resulted in calls to support. They turned […]
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Clinical Data Acquisition & Integrations
Jul 17th, 2021By introducing a consulting-led approach, an emids project team designed a highly scalable FHIR-based interoperability solution hosted on the AWS platform to overcome multiple P2P connections, hence reducing effort and saving on operational costs.
Case Studies
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Insights
Enhancing the Overpayment Recovery Process to Result in Savings
Aug 30th, 2019Overview The Emids client is a pharmacy benefit manager and care services group with over $100 billion in revenue. They have three main businesses, all of which strive to deliver transformational healthcare solutions and improve outcomes while lowering costs. We have partnered with the client for over 10 years, during which time they have provided […]
Case Studies
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Insights
Recognizing When to Establish a Member Interaction Center
Aug 15th, 2019Overview The client is a large payer national healthcare organization that needed to maximize the application of the member engagement dollar. This challenge created the need for the company to establish a Member Interaction Center (MIC). This initiative also required that the current member engagement process be optimized to ensure the engagement dollar is spent […]