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Design-Led Engineering

The Power of Service Design: Unlocking Digital Success in Healthcare

In the ever-evolving landscape of healthcare, digital transformation is essential for enhancing patient care, improving efficiency, and reducing costs. As organizations seek ways to improve their digital services to better serve their customers, its paramount to align them with your business objectives. However, navigating this journey can often feel like exploring uncharted waters.  Enter Service […]

Blog

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Design-Led Engineering

Working Towards a Mature Accessibility Culture at Emids 

As organizations recognize the importance of creating inclusive environments for those with disabilities, they may struggle with where to begin. At Emids, we used a systematic approach to evaluate our current state of accessibility and developed a strategic plan for improvement. By sharing our story, we hope to inspire other companies to work towards maturing […]

Blog

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Behavioral Design

Design-Led Engineering

HealthTech

Beginner’s Guide to Behavioral Design in HealthTech: Key Strategies and Tips 

Behavior change is the new frontier in healthtech  Globally, seven out of the 10 leading causes of death are a result of – or exacerbated by – unhealthy behaviors. This is not lost in healthtech where the market value of mHealth apps currently sits close to $50 billion and is expected to more than double […]

Case Studies

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Design-Led Engineering

Provider

MYO-SHARE: Advancing Rare Disease Diagnosis Through Global Collaboration 

Challenge   Diagnosing and treating rare diseases is a complex task that often presents barriers. The MYO-MRI consortium, a dedicated group of healthcare professionals focused on rare conditions, was limited by an outdated method of sharing crucial patient images and data. In 2019, vital images were still being transported physically on CDs, causing substantial delays and […]

Case Studies

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Data

Design-Led Engineering

HealthTech

Unifying Data and Streamlining Service Delivery for a Health Benefits Administrator 

Challenge Our client, a full-service Third-Party Administrator (TPA), serving a significant number of lives across multiple employer groups, faced a series of operational and technological challenges. Their growth strategy, involving the acquisition of multiple TPAs, led to a decentralized and siloed IT landscape, resulting in increased operational costs and complex data management. Their outdated legacy […]

Case Studies

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Design-Led Engineering

Payer

Experience Design of a Direct-to-Consumer Care Portal

Emids worked with a top Fortune 500 payer organization, which aims to empower their over 100m members to live healthier lives. The organization wanted to complement its care advisors with a high touch, digital concierge experience for families experiencing complex care needs regardless of their health plans. The objective was to free up space for […]

Case Studies

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Design-Led Engineering

HealthTech

Taking a Design-Led Approach to a Provider Portal Experience

Availity, a benefits and claims management platform, facilitates over 4 billion clinical, administrative and financial transactions annually for their payer & provider network. Facing market pressure from customers and competitors, Availity wanted to take a blue sky approach and reimagine their provider portal to reduce the overhead that resulted in calls to support. They turned […]

Blog

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Design-Led Engineering

Want Your Health App To Succeed? Consider These 8 Behavior-Change Design Tips

If you want your health app to flourish, keep these tips in mind. These techniques have an important goal. They’ll get people to use your app for a long period of time. And that’s important when users are trying to achieve results in their health journeys. We recently examined a few reasons why so many digital […]

Blog

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Design-Led Engineering

Why Digital Health Apps Fail And What You Can Do About It

The global mobile medical app market is exploding. It was worth $4.2 billion in 2020. In 2027, that number is expected to reach $20.7 billion. Even with all that growth, many digital health apps aren’t effective at creating positive health outcomes in the lives of people. Here’s why. The digital health industry is booming, but […]

Blog

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Design-Led Engineering

Engage Consumer: A New Foundation to Break the Mold

A decade ago, digital transformation in healthcare was focused on product features and large-scale transformation was often cost-prohibitive. Ideas were solved as engineering problems with technology tacked on, leading to wasteful spending and frequently failed initiatives. However, over the past two decades, growing consumerism and advances in technology have necessitated a shift in the status […]

Blog

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Design-Led Engineering

How Healthcare Ecosystem Maps Can Help You Prioritize Product Investment

When developing a new healthcare product or service it can be difficult to prioritize which features should be included in the initial release – especially when we consider the complexity of healthcare systems, regulatory requirements, and the need to continuously improve medical care and health outcomes.  Healthcare ecosystem mapping is a valuable tool for visualizing […]

Blog

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Design-Led Engineering

Healthcare Customer Journey Mapping

Healthcare customer journey maps often expose pain points and opportunities for improvement in many other areas along the entire user journey – not just as it relates to software applications, but how it relates to patient perceptions, satisfaction scores, and overall customer experience. Part of creating a ‘sticky’ digital health application that becomes a part […]

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