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Design-Led Engineering

Payer

Experience Design of a Direct-to-Consumer Care Portal

May 11th, 2022

Emids worked with a top Fortune 500 payer organization, which aims to empower their over 100m members to live healthier lives. The organization wanted to complement its care advisors with a high touch, digital concierge experience for families experiencing complex care needs regardless of their health plans. The objective was to free up space for […]

Blog

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Design Thinking

Design-Led Engineering

Design Thinking: A UX Framework for Healthcare Apps

Apr 26th, 2022

UX design has a direct correlation to user adoption, time to complete a task, reduction in errors (thereby decreasing the risk to patient safety), a decrease in support calls, and an overall increase in user satisfaction. One of the most prominent issues facing clinicians and patients when trying to use a healthcare-related application is their […]

Case Studies

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Design-Led Engineering

Digital Front Door Solution for a Rapid Access Addiction Medicine Clinic

Apr 14th, 2022

One of Canada’s foremost mental health care facilities approached Emids for support to improve the lives of those living with mental-health illness and addiction.  The pandemic restricted in-person access to medical care for those dealing with drug and alcohol related addictions, exacerbating their plight. The rate of opioid-related overdoses also rose significantly in the months […]

Case Studies

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Design-Led Engineering

Taking a Design-Led Approach to a Provider Portal Experience

Jan 10th, 2022

Availity, a benefits and claims management platform, facilitates over 4 billion clinical, administrative and financial transactions annually for their payer & provider network. Facing market pressure from customers and competitors, Availity wanted to take a blue sky approach and reimagine their provider portal to reduce the overhead that resulted in calls to support. They turned […]

Blog

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Design-Led Engineering

Integrating Ethics in Digital Health Product Development

May 29th, 2020

When it comes to ethics in the digital health product development space, there are many grey areas. Some organizations are required to have their research approved by an Institutional Review Board before any data collection or experimentation. These Institutional Review Boards (IRBs) evaluate the research process to ensure ethical practices are upheld and participants are treated fairly. […]

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