A Survey Report on Evolving Member Expectations in Health Plan Engagement

Are your digital tools driving meaningful member engagement—or just checking a box?

In a fast-evolving digital healthcare landscape, payers are investing heavily in digital platforms to boost engagement with members—but are these tools truly connecting in ways that matter?

Emids surveyed 789 health insurance members across Employer-Provided Plans (EPP), Direct Purchase Plans (DPP), and Medicare Advantage Plans (MAP) to uncover insights that can help payers improve digital experiences, close care gaps, and boost long-term engagement.

What’s Inside the Report

This report is a must-read for payers seeking to understand and improve member engagement in digital health environments.

• The most and least used digital features by health plan members
• Key barriers to adoption and opportunities to close the care gap
• Member preferences a cross different plan types
• How health prioritization and chronic conditions influence ongoing member engagement
• Segment-specific insights across Employer-Provided, Medicare Advantage, and Direct Purchase plans
• Practical strategies for Payers to optimize and build more personalized, accessible digital experiences

Why This Matters

Health plans that align digital investments with member expectations see stronger engagement, better outcomes, and lower costs. This report helps you:

• Identify what your members value most
• Rethink how you deliver wellness and support digitally
• Build a data-driven engagement roadmap across populations

The Future of HealthTech: Innovation, Efficiency, and Adaptability

2025 promises to be an exciting time in the HealthTech sector. A post-Covid surge in funding, a new US administration, and powerful new technologies combine to create the right conditions for innovation.

This ebook, “HealthTech Trends for 2025 and Beyond,” discusses the four most prominent trends we foresee for this new year—maximizing legacy systems, GenAI adoption, automation, and data standardization. Here, you’ll discover how the HealthTech sector is gearing up to face the challenge of delivering innovative and cost-effective solutions, managing today’s challenges while preparing for tomorrow’s opportunities.

What You’ll Learn: 

• How to drive greater operational efficiency with AI-enabled workflows and integrated systems
• How to maximize value from maturing product life cycles by incorporating Service Catalog-Based Support Models and Sustainability-Focused Optimization
• Why high-performance engineering is key to achieving the trifecta of speed, resilience, and scalability
• Why HealthTech providers who advance interoperability will lead the sector.

Why Read This eBook? 

The future of HealthTech lies in innovation and the ability to adapt. At Emids, we believe in empowering professionals like you to harness these emerging trends and make informed decisions. Whether you’re tackling inefficiencies, exploring GenAI, or navigating compliance challenges, our tailored solutions can help.

Download eBook Form:

The Future of HealthTech: Innovation, Efficiency, and Adaptability

2025 promises to be an exciting time in the HealthTech sector. A post-Covid surge in funding, a new US administration, and powerful new technologies combine to create the right conditions for innovation.

This ebook, “HealthTech Trends for 2025 and Beyond,” discusses the four most prominent trends we foresee for this new year—maximizing legacy systems, GenAI adoption, automation, and data standardization. Here, you’ll discover how the HealthTech sector is gearing up to face the challenge of delivering innovative and cost-effective solutions, managing today’s challenges while preparing for tomorrow’s opportunities.

What You’ll Learn: 

• How to drive greater operational efficiency with AI-enabled workflows and integrated systems
• How to maximize value from maturing product life cycles by incorporating Service Catalog-Based Support Models and Sustainability-Focused Optimization
• Why high-performance engineering is key to achieving the trifecta of speed, resilience, and scalability
• Why HealthTech providers who advance interoperability will lead the sector.

Why Read This eBook? 

The future of HealthTech lies in innovation and the ability to adapt. At Emids, we believe in empowering professionals like you to harness these emerging trends and make informed decisions. Whether you’re tackling inefficiencies, exploring GenAI, or navigating compliance challenges, our tailored solutions can help.

Download eBook Form:

The Future of HealthTech: Innovation, Efficiency, and Adaptability

2025 promises to be an exciting time in the HealthTech sector. A post-Covid surge in funding, a new US administration, and powerful new technologies combine to create the right conditions for innovation.

This ebook, “HealthTech Trends for 2025 and Beyond,” discusses the four most prominent trends we foresee for this new year—maximizing legacy systems, GenAI adoption, automation, and data standardization. Here, you’ll discover how the HealthTech sector is gearing up to face the challenge of delivering innovative and cost-effective solutions, managing today’s challenges while preparing for tomorrow’s opportunities.

What You’ll Learn: 

• How to drive greater operational efficiency with AI-enabled workflows and integrated systems
• How to maximize value from maturing product life cycles by incorporating Service Catalog-Based Support Models and Sustainability-Focused Optimization
• Why high-performance engineering is key to achieving the trifecta of speed, resilience, and scalability
• Why HealthTech providers who advance interoperability will lead the sector.

Why Read This eBook? 

The future of HealthTech lies in innovation and the ability to adapt. At Emids, we believe in empowering professionals like you to harness these emerging trends and make informed decisions. Whether you’re tackling inefficiencies, exploring GenAI, or navigating compliance challenges, our tailored solutions can help.

Download eBook Form:

How Healthcare Payers can Boost their Cost Optimization Efforts

In an era where quick responses to regulatory changes and member needs are no longer a luxury but a necessity, payers across the healthcare landscape struggle to meet user needs while managing costs responsibly. The answer? Cost optimization.

Healthcare payers face growing pressures from rising operational costs, regulatory demands, and evolving member expectations. This eBook provides actionable insights on optimizing Medical Loss Ratios (MLR) by leveraging automation and modernizing legacy systems. Discover how to streamline your processes and future-proof your organization for sustainable growth.

Unlock your full potential and streamline your operations through automation and architecture modernization. Leverage low-code platforms and data consolidation to foster smarter decision-making—all while reducing costs and boosting productivity.

In this eBook, You’ll Learn:

1. 1. The Price of Operational Inefficiencies
      Key insights into how operational inefficiencies drain resources, hinder profitability, and prevent payers from optimizing their processes effectively.

1. 1. How to Break the Cycle of Technical Debt and Outdated Infrastructure
      Why modernizing your platform is a crucial step in the cost optimization journey.

3. 3. The Need for Data Consolidation and Accessibility
      How fragmented data spread can prove costly and risky, affecting everything from member services to compliance.

3. 3. Balancing Speed and Cost in Development Cycles
      How can payers adapt swiftly without escalating costs?

3. 3. Ensuring Quality in Operations and Member Experience
      Best practices for implementing Quality Engineering (QE) practices in your scaling framework.

Why Download This eBook?

• • Expert Guidance: Leverage insights from Emids’ 30+ years of experience in healthcare payer transformation.

• • Strategic Solutions: Learn actionable approaches to optimize and scale your core systems while keeping costs in control through Intelligent Automation, Platform Modernization, Quality Engineering and Low-Code Solutions.

• • Cost-Saving Opportunities: Identify ways to reduce costs while maintaining exceptional member service.

• • Industry-leading Insights: Our partnerships with top U.S. health plans and the impact we’ve had on over 40 million lives stand testimony to our commitment to innovation and excellence.

About Emids

With over 30 years in healthcare IT, Emids is a trusted partner for healthcare payers supporting their cost-takeout goals. Emids, where AI-driven engineering intersects with deep healthcare acumen, specializes in optimizing your business and enterprise costs, improving operational efficiency, and supporting growth with innovative technology solutions.

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Uncover Strategies to Transform your Core Administrative Systems

In an era where healthcare payers face increasing complexity, regulatory pressures, and the demand for personalized care, outdated core administrative systems (CAS) can become a costly liability. This comprehensive eBook explores the high cost of broken CAS and integration gaps that put payers at risk and offers actionable strategies to turn these challenges into growth opportunities. From market expansions to optimizing claims processes, learn how healthcare payers can thrive with streamlined operations and effective system integrations.

In this eBook, You’ll Learn:

• Navigating Market Expansion Risks
  Strategies to expand into new markets without disrupting existing operations.
• Integrating Best-in-Class Systems
  Key insights on aligning clinical, provider, and customer service systems with your CAS for a seamless member experience.
  
• Optimizing Claims and Reporting Processes
  Techniques to minimize manual intervention, prevent claims processing delays, and improve data accuracy for better decision-making.
• Enhancing and Upgrading Current Systems
  Best practices for upgrading CAS while avoiding inefficiencies and manual workarounds that slow down growth.
• Transforming Infrastructure with Cloud Migration
  Key considerations for migrating to cloud solutions, ensuring compliance, security, and integration with legacy systems.

Why Download This eBook?

• Expert Guidance: Leverage insights from Emids’ 30+ years of experience and 300+ CAS implementations.
• Strategic Solutions: Learn actionable approaches to optimize, integrate, and scale your core systems.
• Cost-Saving Opportunities: Identify ways to reduce operational costs by enhancing system efficiency and minimizing disruptions.
• Competitive Edge: Gain the knowledge to confidently navigate regulatory requirements and implement best-in-class solutions.

About Emids

With over 30 years in healthcare IT, Emids is a trusted partner for healthcare payers looking to optimize their core systems. We specialize in transforming CAS platforms, improving operational efficiency, and supporting growth with innovative technology solutions.

Download the eBook

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Healthcare payers are facing growing pressure to optimize costs, improve operational agility, and maintain strict security and compliance standards. As organizations continue to migrate to the cloud, they often encounter challenges balancing these priorities while managing complex data migration, integration, and cost control.

Our comprehensive eBook explores proven approaches for payers to maximize the potential of their cloud environments. From cutting costs with advanced FinOps strategies to improving data access and safeguarding sensitive healthcare information, this guide provides actionable insights for building a scalable, efficient, and compliant cloud infrastructure.

Inside This eBook, You’ll Discover:

• The critical components of a comprehensive cloud operating model
• Strategies to implement robust financial governance for cloud operations
• Best practices for ongoing cost optimization and recalibration
• How to create a continuous FinOps loop for long-term success

In today’s digital era, healthcare organizations are at the forefront of technological transformation. As the adoption of cloud computing accelerates, driven by advancements in AI and machine learning, the need for strategic financial management becomes imperative.

Our eBook, ‘Optimizing Cloud Costs: The FinOps Imperative for Healthcare’, explores how organizations can develop financial discipline through Financial Operations (FinOps) and stay on top of their cloud cost.

Key Highlights

• Reimagining IT Expenditures: Transition from traditional capital expenditures to a flexible, operational expense model. Explore the imperative of a robust FinOps strategy for healthcare organizations to effectively manage the costs of pay-as-you-go cloud model.
• Addressing Healthcare-Specific Challenges: Navigate the unique hurdles of cloud adoption in healthcare, including variable demand, rapid scalability, and stringent data security requirements.
• Harnessing Cloud Benefits: Leverage the cloud’s potential for rapid provisioning, cost efficiency, and operational agility to enhance patient care and service delivery.
• Driving Innovation through Financial Governance: Discover the principles of continuous deployment, cost optimization, and proactive financial governance that maximize cloud investment value.
• Implementing a FinOps Framework: Gain insights into establishing a FinOps model that aligns financial governance with cloud economics, ensuring every dollar spent contributes to strategic objectives.

Why This Matters to You

It’s important for healthcare technology leaders to understand the delicate balance between innovation and fiscal responsibility. This eBook offers a deep dive into the FinOps approach and provides the strategic insights needed to navigate the complexities of cloud cost management.

Unlock the full potential of your cloud strategy. Download the eBook to explore how FinOps can empower your organization to achieve operational excellence and drive sustainable innovation.

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There’s a massive amount of data being produced daily in the healthcare industry—especially as the market continues its trajectory towards digital. This data has the power to improve the patient experience, reduce costs and streamline operations across hospitals and health systems.

However, many healthcare organizations lack the tools to leverage their data to deliver better outcomes. Many are overwhelmed by the data deluge from different sources that needs to be consolidated to deliver high-impact analytics and results.

Download the eBook to learn how CoreLAKE’s unified data management platform helps you manage data more efficiently, relieving the burden of complex data connectivity, and enables you to focus on product development while concentrating on improving the patient experience, streamlining clinician workflows and driving superior patient outcome

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