Nov 12, 2021
For years industry experts have been predicting that healthcare would indeed become more “consumer-driven and directed”. Even the greatest futurists could not have predicted the direct, deep and profound impact the global pandemic would have in driving focus on individual health and well-being as well as serve as the true catapult of telehealth and other digital services into the mainstream for healthcare delivery.
Consumer demands for fast, quick and easy experiences related to healthcare are resulting in next-level innovations in all aspects of healthcare. And post-pandemic implications for how companies will continue to transform in the future — because there is no “going back” in consumers’ minds.