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Consulting
CMS Rules for 2021: Key Takeaways on Telehealth, PI Program and Other Rule Provisions
CMS held off on making any major changes as it relates to quality reporting under the physician fee schedule (PFS) for the quality payment program (QPP) and under the inpatient prospective payment system (IPPS) for the inpatient quality reporting (IQR) program. As organizations look towards 2021, while there are no substantive changes, they will need […]
Blog
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Automation
Intelligent Automation: Healthcare’s New Essential Coworker
The future of healthcare relies on removing the robot from the human to focus on what matters most – the patient experience and mission-critical work of delivering care. Administrative processes are the backbone of healthcare operations, but they’re inefficient, error-prone, and limit employee capacity. No industry stands to experience more return on investment from automation […]
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Interoperability
The Interoperability Revolution
The Familiar Paradigm The common denominator in most patients’ journeys is chaos. A patient may have to complete a comprehensive health questionnaire five+ times when seeking a solution to a health issue – resulting in identical information siloed throughout their journey. For example, a 66-year-old male patient has felt weak in the mornings. During an […]
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Payer
Provider
Strategy
CMS and ONC Final Rules – What It Means for Providers and Payers
Updated on April 24, 2020 The following update is provided by emids subject matter experts (SMEs) in the Provider and Payer Business Units, covering Health IT policy changes that are important to our customers and partners. On April 21, 2020, the U.S. Department of Health and Human Services (HHS) filed the Centers for Medicare and […]
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Data & Analytics
Harnessing the Power of Big Data in Healthcare: A Five-Pillar Approach
In the past two decades, the healthcare industry has witnessed an unprecedented data explosion. The advent of big data has opened up a world of possibilities, offering a treasure trove of insights that can revolutionize patient care. However, the sheer volume of healthcare data can be overwhelming, and without the right strategies, this wealth of […]
Blog
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Data & Analytics
Digital Transformation
The Role of Data & Analytics in Digital Transformation
What if you overheard a health plan CIO give this command: “Alexa, over the last three months, which New York providers received the most payment for treatment of out-of-state patients with chronic conditions?” Ridiculous, right? After all, Alexa is merely a voice-activated assistant, not a miracle worker. But maybe it’s not so ridiculous. Maybe the […]
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HealthTech
Blockchain: The Emerging and Disruptive Technology in Healthcare
Today’s technologies are emerging at a very rapid pace. Not every technology has the potential to alter the business landscape, but some have the potential to disrupt the current status of things. Blockchain is one of them. Blockchain must be understood and embraced for the advantages it can bring to a business. And while the […]
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Design-Led Engineering
How Healthcare Ecosystem Maps Can Help You Prioritize Product Investment
When developing a new healthcare product or service it can be difficult to prioritize which features should be included in the initial release – especially when we consider the complexity of healthcare systems, regulatory requirements, and the need to continuously improve medical care and health outcomes. Healthcare ecosystem mapping is a valuable tool for visualizing […]
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Consumer Experience
Provider
Enabling a breakthrough customer experience
Chatbots bring the right mix of automation and human interaction In today’s experience economy, consumers expect to be delighted. According to Becker’s Hospital Review, seventy-eight percent of the more tech-savvy consumers say the healthcare digital customer experience needs improvement, and 50 percent said they would leave their current physician for a better digital customer experience. […]
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Automation
Provider
Robotic Process Automation for Healthcare: The What, Why & How – 2024 Edition
We live in a world where computer time is eclipsing face-time. Where technology, tools and regulations that were supposed to make us more efficient at times seem to bog us down. Where the use of our “human” brain isn’t always saved for the more complex or personal tasks required of us. The benefits of using robotic […]
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Design-Led Engineering
Healthcare Customer Journey Mapping
Healthcare customer journey maps often expose pain points and opportunities for improvement in many other areas along the entire user journey – not just as it relates to software applications, but how it relates to patient perceptions, satisfaction scores, and overall customer experience. Part of creating a ‘sticky’ digital health application that becomes a part […]
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Digital Transformation
Strategy
The Three Levers for Winning in Digital Transformation: Are You Ready?
“The only thing that is constant is change.” Heraclitus A confluence of disruptive forces is signaling a tectonic shift in the healthcare landscape– liquidity of data, expectations of a digital, tech-enabled consumer-grade experience, shift to risk-bearing models, ever-increasing cost pressures, and regulatory uncertainty. Imagine all the simple and convenient aspects of our lives today– banking, […]