Our Latest Insights
Show filters
Case Studies
-
Insights
Enhancing the Overpayment Recovery Process to Result in Savings
Overview The Emids client is a pharmacy benefit manager and care services group with over $100 billion in revenue. They have three main businesses, all of which strive to deliver transformational healthcare solutions and improve outcomes while lowering costs. We have partnered with the client for over 10 years, during which time they have provided […]
Case Studies
-
Data
Understanding the Challenges of Data Migration
emids delivered a GUI-based ETL middleware tool which leveraged Microsoft SQLServer, Snaplogic and a .Net interface. Overview One of the main reasons many organizations, especially at the enterprise level, continue to use older or legacy systems is the challenge of updating all of the “jobs” or interfaces which move data into and out of those […]
Case Studies
-
Insights
Scaling ServiceNow
Overview Our client is a Fortune 500 payer and is a leading provider of traditional and consumer-directed healthcare insurance plans and related services. This includes medical, pharmaceutical, dental, behavioral health, long-term care and disability plans, provided primarily through employer-paid (fully or partly) insurance and benefit programs and Medicare. The organization’s network includes 22.1 million medical […]
BI & Analytics
Blog
The Role of Data & Analytics in Digital Transformation
What if you overheard a health plan CIO give this command: “Alexa, over the last three months, which New York providers received the most payment for treatment of out-of-state patients with chronic conditions?” Ridiculous, right? After all, Alexa is merely a voice-activated assistant, not a miracle worker. But maybe it’s not so ridiculous. Maybe the […]
Blog
Blockchain: The Emerging and Disruptive Technology in Healthcare
Today’s technologies are emerging at a very rapid pace. Not every technology has the potential to alter the business landscape, but some have the potential to disrupt the current status of things. Blockchain is one of them. Blockchain must be understood and embraced for the advantages it can bring to a business. And while the […]
Blog
-
Design-Led Engineering
How Healthcare Ecosystem Maps Can Help You Prioritize Product Investment
When developing a new healthcare product or service it can be difficult to prioritize which features should be included in the initial release – especially when we consider the complexity of healthcare systems, regulatory requirements, and the need to continuously improve medical care and health outcomes. Healthcare ecosystem mapping is a valuable tool for visualizing […]
Blog
Provider
Enabling a breakthrough customer experience
Chatbots bring the right mix of automation and human interaction In today’s experience economy, consumers expect to be delighted. According to Becker’s Hospital Review, seventy-eight percent of the more tech-savvy consumers say the healthcare digital customer experience needs improvement, and 50 percent said they would leave their current physician for a better digital customer experience. […]
Blog
-
Automation
Provider
Robotic Process Automation for Healthcare: The What, Why & How – 2024 Edition
We live in a world where computer time is eclipsing face-time. Where technology, tools and regulations that were supposed to make us more efficient at times seem to bog us down. Where the use of our “human” brain isn’t always saved for the more complex or personal tasks required of us. The benefits of using robotic […]
Blog
-
Design-Led Engineering
Healthcare Customer Journey Mapping
Healthcare customer journey maps often expose pain points and opportunities for improvement in many other areas along the entire user journey – not just as it relates to software applications, but how it relates to patient perceptions, satisfaction scores, and overall customer experience. Part of creating a ‘sticky’ digital health application that becomes a part […]
Case Studies
-
Provider
How a Health System Implemented a Population Health Platform for Medicaid Program
emids delivered project management, change management and training services to help UHS care managers meet new state requirements. Overview United Health Services (UHS) is an upstate New York integrated health system comprised of four hospitals, a senior residence, physician practices and a home health organization. In 2016, the organization now had to comply with the […]
Blog
Strategy
The Elements of Simple
The Three Levers for Winning in Digital Transformation: Are You Ready?
“The only thing that is constant is change.” Heraclitus A confluence of disruptive forces is signaling a tectonic shift in the healthcare landscape– liquidity of data, expectations of a digital, tech-enabled consumer-grade experience, shift to risk-bearing models, ever-increasing cost pressures, and regulatory uncertainty. Imagine all the simple and convenient aspects of our lives today– banking, […]
Case Studies
-
Provider
How a Health System Selected a Population Health Platform for Medicaid Program
emids helped a large healthcare organization select a new vendor and plan the implementation to meet New York State Medicaid requirements. Overview United Health Services (UHS) is an upstate New York integrated health system comprised of four hospitals, a senior residence, physician practices and a home health organization. In 2016, the organization was in a […]