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The Opportunity and Necessity of Inclusive Health Product Design
Now is the Time for Inclusive Design The COVID-19 pandemic has redefined how healthcare services are delivered. There is a shift from in-person consultations and paper documentation to virtual consultations and electronic documentation. As a result, patients, clients and healthcare providers including many with a range of disabilities are having an increased number of interactions […]
Blog
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Consumer Experience
Digital Transformation
Healthcare’s Next Frontier: Care Powered by Augmented and Virtual Reality
Augmented and virtual reality (AR & VR) have potential to transform the way healthcare is delivered while simultaneously improving the consumer and provider experience. Adoption of this technology has been high in industries like gaming, entertainment and retail—leading to a new age of interactive consumer experiences. Industries like healthcare, education and real estate are now […]
Blog
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Consumer Experience
Digital Transformation
How Healthcare Organizations Can Keep Consumers Engaged In The Digital Age
The pandemic has made healthcare virtual out of necessity. The success of healthcare companies lies in how they interact with digitally-savvy patients and consumers. The pandemic has changed every facet of our lives and healthcare is no exception. While the healthcare industry was already tackling changes prior to the pandemic, the last two years have […]
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Consulting
Consumer Experience
The Health at Home Transformation: Delivering Care in a Space of Trust
The last two years were marked by fear, isolation and economic challenges brought on by the COVID-19 pandemic. But it was through these challenges we developed a need to interact with each other remotely. In the healthcare ecosystem, we’ve seen a shift in how consumers engaged with their care providers—often through the use of technology […]
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Consumer Experience
Provider
Enabling a breakthrough customer experience
Chatbots bring the right mix of automation and human interaction In today’s experience economy, consumers expect to be delighted. According to Becker’s Hospital Review, seventy-eight percent of the more tech-savvy consumers say the healthcare digital customer experience needs improvement, and 50 percent said they would leave their current physician for a better digital customer experience. […]
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Consumer Experience
Data & Analytics
Using Data to Transform the Consumer Experience
As patient data becomes more diverse and emerging technologies such as artificial intelligence and machine learning make analytics more intuitive, opportunities are growing for connecting disparate data throughout the healthcare industry and using it to make decisions, predict needs, identify risks, and strengthen trust and relationships with consumers. In healthcare organizations, CIOs are leading these […]
Blog
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Consumer Experience
HealthTech
Best Practices for Incorporating Wearable Health Tech
Wearable health tech is exploding. According to research statistics portal Statista, the value of the global wearables market, which was valued at a mere $6 million in 2010, is expected to grow to more than $12 billion next year. But if you build it, will they come? No, says this report from the PriceWaterhouseCoopers’ Health […]