Meet CoreASSIST. The Digital Assistant to support you and your organization with population engagement and management. This AI-powered, automated platform can be customized to meet the needs of your organization with program integrations and information for your specific use cases. Powered by emids, it can function as your organizational resource center and help desk support on your platform in as little as one week.
CoreASSIST: Your Digital Assistant Platform
Gives you control over information being shared with your population
Integrates data from reliable and verified resources
Lives on an SSL-enabled website
Has an SLA with 99.9% availability
Functions on your designated platform in one week
CoreASSIST is a 24/7 resource for health IT alignment across payer, provider and health technology organizations.
Business Use Cases
Employee Engagement Resource Center
CoreASSIST interfaces with your organization’s and industry-identified resources. It engages your employees with individualized employer- to-employee communication channels and alerts on topics such as travel policies, health plan coverage and more.
Help Desk Support
CoreASSIST serves as a 24/7 on-demand resource for your populations and responds to their ever-changing questions by ingesting organization-specific information. The interface uses simple language to interact and provides appropriate responses to support representatives, arming them with quick data as they communicate with your members or patients.
User Experience Efficiency
CoreASSIST can improve user experience and efficiency for system users by emulating intelligent search. It has the ability to run assessments or conduct triage by providing content in multiple formats. This flexible platform has the ability to work on a web platform or integrate with core administration systems and collaboration tools.
Conducts a self-introduction, greeting & identifies users
Learns through built-in AI capabilities
Alerts users, understands language and answers all queries through NLP features
Answers questions, shares links to documents, webpages and videos
Integration and Automation
Logs tickets, integrates with internal systems (LMS, CMS, HRP, etc.) and allocates a real agent
Generates reports via a dashboard to create insights & trends