The On-Demand Organizational Resource Center

Meet CoreASSIST. The Digital Assistant to support you and your organization with population engagement and management. This AI-powered, automated platform can be customized to meet the needs of your organization with program integrations and information for your specific use cases. Powered by emids, it can function as your organizational resource center and help desk support on your platform in as little as one week.

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CoreASSIST: Your Digital Assistant Platform

Single Interface

Gives you control over information being shared with your population

HIPAA Compliant

Integrates data from reliable and verified resources

Secure

Lives on an SSL-enabled website

24/7 Solution

Has an SLA with 99.9% availability

Fast Implementation

Functions on your designated platform in one week

CoreASSIST is a 24/7 resource for health IT alignment across payer, provider and health technology organizations.

Business Use Cases

Employee Engagement Resource Center

CoreASSIST interfaces with your organization’s and industry-identified resources. It engages your employees with individualized employer- to-employee communication channels and alerts on topics such as travel policies, health plan coverage and more.

Help Desk Support

CoreASSIST serves as a 24/7 on-demand resource for your populations and responds to their ever-changing questions by ingesting organization-specific information. The interface uses simple language to interact and provides appropriate responses to support representatives, arming them with quick data as they communicate with your members or patients.

User Experience Efficiency

CoreASSIST can improve user experience and efficiency for system users by emulating intelligent search. It has the ability to run assessments or conduct triage by providing content in multiple formats. This flexible platform has the ability to work on a web platform or integrate with core administration systems and collaboration tools.

CoreASSIST Features

Conversational Assistant

Conducts a self-introduction, greeting & identifies users

Self-Learning

Learns through built-in AI capabilities

NLP Features

Alerts users, understands language and answers all queries through NLP features

Share Assets

Answers questions, shares links to documents, webpages and videos

Integration and Automation

Logs tickets, integrates with internal systems (LMS, CMS, HRP, etc.) and allocates a real agent

Reporting

Generates reports via a dashboard to create insights & trends

Interested in learning more?