Design-Led Engineering

Case Studies

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Design-Led Engineering

Payer

Experience Design of a Direct-to-Consumer Care Portal

May 11th, 2022

Emids worked with a top Fortune 500 payer organization, which aims to empower their over 100m members to live healthier lives. The organization wanted to complement its care advisors with a high touch, digital concierge experience for families experiencing complex care needs regardless of their health plans. The objective was to free up space for […]

Case Studies

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Design-Led Engineering

Digital Front Door Solution for a Rapid Access Addiction Medicine Clinic

Apr 14th, 2022

One of Canada’s foremost mental health care facilities approached Emids for support to improve the lives of those living with mental-health illness and addiction.  The pandemic restricted in-person access to medical care for those dealing with drug and alcohol related addictions, exacerbating their plight. The rate of opioid-related overdoses also rose significantly in the months […]

Case Studies

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Design-Led Engineering

Taking a Design-Led Approach to a Provider Portal Experience

Jan 10th, 2022

Availity, a benefits and claims management platform, facilitates over 4 billion clinical, administrative and financial transactions annually for their payer & provider network. Facing market pressure from customers and competitors, Availity wanted to take a blue sky approach and reimagine their provider portal to reduce the overhead that resulted in calls to support. They turned […]

Blog

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Design-Led Engineering

Want Your Health App To Succeed? Consider These 8 Behavior-Change Design Tips

Apr 15th, 2021

If you want your health app to flourish, keep these tips in mind. These techniques have an important goal. They’ll get people to use your app for a long period of time. And that’s important when users are trying to achieve results in their health journeys. We recently examined a few reasons why so many digital […]

Blog

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Design-Led Engineering

Why Digital Health Apps Fail And What You Can Do About It

Apr 8th, 2021

The global mobile medical app market is exploding. It was worth $4.2 billion in 2020. In 2027, that number is expected to reach $20.7 billion. Even with all that growth, many digital health apps aren’t effective at creating positive health outcomes in the lives of people. Here’s why. The digital health industry is booming, but […]

Blog

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Design-Led Engineering

Integrating Ethics in Digital Health Product Development

May 29th, 2020

When it comes to ethics in the digital health product development space, there are many grey areas. Some organizations are required to have their research approved by an Institutional Review Board before any data collection or experimentation. These Institutional Review Boards (IRBs) evaluate the research process to ensure ethical practices are upheld and participants are treated fairly. […]

Blog

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Design-Led Engineering

Creating Ecosystem Maps to Prioritize Product Investment

Dec 2nd, 2018

When developing a new product it can be difficult to prioritize which features should be included in the initial release. Ecosystem mapping is a useful tool that can be used to visualize your product and the systems, processes, and data flows that surround it. Learn how to leverage this tool to ask deeper questions about […]

Blog

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Design-Led Engineering

Healthcare Customer Journey Mapping

Oct 5th, 2018

Customer journey maps often expose pain points and opportunities for improvement in many other areas along the entire user journey – not just as it relates to software applications, but the process and overall customer service issues as well. Part of creating a ‘sticky’ digital health application that becomes a part of the user’s professional […]

Case Studies

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Design-Led Engineering

Fresenius Medical Care

Aug 28th, 2018

Fresenius Medical Care is the world’s leading provider of products and services for people with chronic kidney failure. The company wanted to gain a deeper understanding of a major client group—nephrologists—and to apply the insight in developing solutions to address their needs. In partnership with the Centers for Medicare and Medicaid Services in the United States, […]

Blog

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Design-Led Engineering

4 Benefits of Using a Microservices Architecture in Digital and Connected Health Solutions

Aug 3rd, 2018

Dive into what microservices is and discover the benefits of implementing a microservices architecture when it comes to accelerating your digital and connected health solution’s time to market. Healthcare is poised for significant change over the coming years as a result of emerging technologies like Artificial Intelligence (AI), virtual assistants, sensors, and wearables. Significant investments […]

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