Consumer Experience
Blog
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Consumer Experience
Data
How Better Management of Wearables Data Can Lead to Better Clinical Outcomes
Sep 1st, 2022From counting steps to remote monitoring, how we deal with the building mountain of wearable data will determine the future of consumer acceptance. Wearable electronic health and fitness devices are in strong demand with 26 percent of U.S. households owning one as of 2018, according to the Consumer Technology Association (CTA). They projected over 12.5 […]
Blog
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Consumer Experience
Design Thinking
Featured
The Opportunity and Necessity of Inclusive Health Product Design
Aug 29th, 2022Now is the Time for Inclusive Design The COVID-19 pandemic has redefined how healthcare services are delivered. There is a shift from in-person consultations and paper documentation to virtual consultations and electronic documentation. As a result, patients, clients and healthcare providers including many with a range of disabilities are having an increased number of interactions […]
Blog
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Consumer Experience
Digital Transformation
Healthcare’s Next Frontier: Care Powered by Augmented and Virtual Reality
Jun 22nd, 2022Augmented and virtual reality (AR & VR) have potential to transform the way healthcare is delivered while simultaneously improving the consumer and provider experience. Adoption of this technology has been high in industries like gaming, entertainment and retail—leading to a new age of interactive consumer experiences. Industries like healthcare, education and real estate are now […]
Blog
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Consumer Experience
Digital Transformation
How Healthcare Organizations Can Keep Consumers Engaged In The Digital Age
May 17th, 2022The pandemic has made healthcare virtual out of necessity. The success of healthcare companies lies in how they interact with digitally-savvy patients and consumers. The pandemic has changed every facet of our lives and healthcare is no exception. While the healthcare industry was already tackling changes prior to the pandemic, the last two years have […]
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Consumer Experience
Digital Transformation
The Health at Home Transformation: Delivering Care in a Space of Trust
May 2nd, 2022The last two years were marked by fear, isolation and economic challenges brought on by the COVID-19 pandemic. But it was through these challenges we developed a need to interact with each other remotely. In the healthcare ecosystem, we’ve seen a shift in how consumers engaged with their care providers—often through the use of technology […]
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Videos
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Consumer Experience
Pharma
Summit 2021
Omnichannel Engagement in Pharma: Creating Seamless Experiences
Nov 11th, 2021The COVID-19 pandemic saw life sciences and pharmaceutical companies face bigger challenges than ever, especially when it came to launching new drugs to the market. Reaching the right customers, in the right place, at the right time, had never been harder. And today, although the pandemic is officially over, many lasting effects remain – especially […]
Blog
Consumer Experience
Data
Provider
Using Data to Transform the Consumer Experience
Mar 1st, 2018As patient data becomes more diverse and emerging technologies such as artificial intelligence and machine learning make analytics more intuitive, opportunities are growing for connecting disparate data throughout the healthcare industry and using it to make decisions, predict needs, identify risks, and strengthen trust and relationships with consumers. In healthcare organizations, CIOs are leading these […]