As the healthcare industry continues to change and evolve, the demand for advanced healthcare technology is on the upswing. Development teams find themselves hard-pressed to deliver technology faster and more efficiently. Healthcare organizations and vendors developing new technologies are the perfect candidates for the Agile practice, where overlapping, cross-functional roles and frequent collaboration are keys to success.

One obstacle to delivering these technologies in timely and efficient ways is the prevalence of multi-vendor outsourcing strategies. When development and other IT functions are distributed in multiple locations and time zones around the world, it can be difficult for these teams to collaborate and stay on the same page. Unless companies dramatically transform their product development methodologies, scope creep and quality issues arise, and deadlines slip. As a result, firms cannot move fast enough to compete.

To improve the efficiency problems, many companies have elected to integrate the business analyst (BA) and quality assurance (QA) responsibilities into the same role, placing the same person on both ends of the process. One example is a top 5 U.S. health insurance provider that utilizes emids for BA and QA services. In recent years, the insurer found it necessary to shift its focus from simply selling insurance to developing population health applications.

The company develops applications for patients, nurses and physicians to help engage members and enable them to monitor their own health. For years, the company contracted with an offshore vendor in India to support the product development. In 2014, the CIO hired a second offshore provider in India to reduce risk and improve quality and time to market. However, this move had the opposite effect. Coordination between the client and vendors became difficult. Instead of coordinating multiple groups, emids recommended integrating the BA and QA roles to streamline development.

The company discovered that the BA/QA integrated team has been able to identify more metrics that contribute the quality of the product, and the team has also enabled the company to identify problems earlier in the process and solve them at a lower cost. In addition, the new model suggested by emids has resulted in better collaboration between groups, with both offshore vendors regularly participating in discussions with the product leadership team at the insurance company.

Download our whitepaper to learn more about the benefits of BA/QA integration, and how working with an experienced IT provider can help you improve quality and time to market for development of your products.

Leave a Reply