Build connected, intelligent healthcare operations
Reduce administrative effort, improve patient and member experiences, and coordinate work across fragmented systems.
Emids combines healthcare expertise with ServiceNow’s AI-powered workflows to modernize operations across payers, providers, life sciences, and health tech.
Connect fragmented healthcare workflows through coordinated execution
Healthcare workflows rarely operate within a single system or department. From claims and patient access to enterprise IT and clinical operations, outcomes depend on how effectively people, data, and decisions move across the organization.
Emids brings 36+ years of healthcare expertise and AI-led engineering capabilities to ServiceNow, connecting fragmented processes into intelligent, coordinated workflows. The partnership brings data, decisions, and responsibilities into a shared process, enabling organizations to automate routine work and maintain visibility from initiation through resolution.
Bring healthcare expertise, integration, and execution into one engagement
Your operational priorities must guide every implementation decision, from process design to production readiness. Emids combines healthcare expertise with ServiceNow architecture, development, and quality engineering to carry that intent through delivery. Your teams gain workflows grounded in how they operate, integrated with the systems they rely on, and validated against the outcomes you need to achieve.
Healthcare Context
Ground your workflows in deep clinical, operational, and regulatory knowledge. Emids brings this context through its Healthcare Ontology, mapping the relationships between healthcare processes, people, systems, data, and regulations, so workflow design reflects the dependencies that shape your operations.
Connected Operations
Bring the information your teams need into the work they perform. Emids integrates ServiceNow with clinical, business, and asset systems, reducing manual coordination and keeping relevant context available as work moves across departments.
Accountable AI and Automation
Bring AI assistance, intelligent agents, and workflow automation into operational processes with defined permissions, approval paths, human oversight, and traceability built into execution so your teams retain oversight as automation expands.
Production Readiness
Validate workflows against your operational requirements before launch. From architecture and integration to quality engineering and platform modernization, Emids helps organizations deploy reliable, maintainable ServiceNow solutions that evolve with their operational needs.
Orchestrate healthcare workflow, from design through deployment
Emids designs, integrates, and validates ServiceNow workflows around your clinical, operational, and regulatory requirements, translating healthcare complexity into systems that sustain consistent execution at scale.
Connected operations
Bring service requests, operational tasks, and workforce coordination into connected workflows. Emids applies Healthcare Operations Management capabilities to improve visibility into demand, clarify responsibilities, and support workforce and capacity planning.
Connected Service Workflows
Connect patient, member, and provider service operations. Emids integrates relevant information into service workflows and configures consistent intake, routing, and follow-up processes, giving your teams the context to resolve requests with fewer handoffs and clear visibility into progress.
Risk and Compliance
Connect risk assessments, third-party reviews, compliance tasks, and remediation activities. Emids configures workflows around applicable regulatory requirements, giving teams clear ownership of controls, evidence collection, and follow-up actions.
AI-Powered Case Management
Apply generative AI to knowledge management and agentic AI to defined operational tasks. Emids combines AI assistance with intelligent case management to organize information, guide next steps, and reduce manual effort, with review points for decisions that require human judgment.
Enterprise Integration and Data Connectivity
Integrate ServiceNow with EHR environments such as Epic, Cerner, and MEDITECH, alongside ERP, CRM, and other clinical platforms. Connect configuration and healthcare asset information with service workflows so teams can act on relevant data across systems.
Get more operational value from ServiceNow
Identify where manual work is slowing your growth and what it will take to address it. Build a focused activation plan with a defined workflow, measurable targets, and a clear path to deployment. Fill the form to build your 90-day activation plan with us.