eBook Artificial Intelligence

The State of Healthcare AI in 2026

Developed by Emids in collaboration with ServiceNow, this research captures the perspectives of 75 senior healthcare executives on the state of AI adoption, readiness and investment across healthcare.

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At A Glance

Healthcare leaders are aligned on AI ambition. Execution is where organizations are falling behind.

Healthcare organizations are accelerating AI investment, but most still lack the operational foundations required to scale it effectively. The gap is no longer about awareness or intent. It is about readiness. 

This pre-summit industry assessment, conducted by Emids and ServiceNow, captures how payer, provider, and health-tech executives are navigating AI maturity, capital allocation, workforce constraints, interoperability challenges, and enterprise transformation priorities heading into 2026.

 

The findings reveal a clear pattern: organizations investing in governance, data infrastructure, and enterprise operating models are moving beyond pilots and creating measurable enterprise value. Those pursuing disconnected AI initiatives without foundational readiness remain stuck in costly cycles of experimentation. 

Inside the report, healthcare leaders will uncover the structural barriers slowing AI adoption, the investment gaps shaping strategic decisions, and the imperatives organizations must address to compete in the next phase of healthcare transformation. 

WHAT THE DATA REVEALS
01

Most organizations remain stuck in early-stage AI maturity

59% of organizations are still in early or developing AI maturity, exposing a widening gap between AI ambition and organizational readiness.

02

AI is both the top investment priority and the largest investment gap

65% rank AI and automation as their #1 investment priority, yet 64% believe the domain remains underfunded and fragmented across silos. 

03

The biggest barrier to transformation is not technology

50% of executives identified payer-provider-patient incentive misalignment as the single largest systemic obstacle to progress. 

04

Healthcare organizations are choosing offense over retreat

Three in four organizations are actively transforming or scaling capabilities rather than delaying modernization initiatives. 

IN COLLABORATION WITH

A shared view of the execution gap

This report was produced in collaboration with ServiceNow, whose team contributed to the research and authored its closing chapter on AI execution at enterprise scale.

The Authors

Seth Kutty is a senior AI and data leader with over two decades of experience building analytics, AI, and technology-driven growth platforms across healthcare, enterprise software, and global services. He joins Emids to help shape AI-led outcomes across payer, life sciences, and health tech markets.

Seth has held leadership roles at Kaiser Permanente, Tesla, VMware, Intuit, and IBM Consulting, partnering closely with C-suite leaders to translate advanced analytics into measurable revenue growth, operational efficiency, and market expansion. He is also a repeat entrepreneur, having founded and scaled a data and AI services company to a successful exit. Seth holds a BSc in Electrical Engineering and Computer Science and an MSc in Industrial Operations and Engineering (Operations Research) from the University of Michigan, and brings a practitioner’s mindset to building scalable, outcome-oriented AI platforms.

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Manoj has been in the marketing and digital space for 20+ years across several sectors (B2B and B2C), including private equity, airlines, healthcare, travel, telecommunications, technology services consulting, hospitality, food & beverage and digital agency. He has led teams across Growth, Go to Market, UX / CX, loyalty, ecommerce, digital transformation, marketing and brand.

Previous to Emids, Manoj was the CMO and SVP Strategy at Accolite Digital, a technology services firm specialized in product engineering cloud & dev ops, data & AI and CX and he was also the CMO at Sonrava Health, a US healthcare provider supporting 550+ dental practices.

Prior to his current roles in Private Equity, he led cross-functional teams as the EVP, Marketing & Chief Digital Officer across 10 brands at Northland Properties, Head of Digital at WestJet Airlines and Vice President, Digital & Customer Experience at Rogers Communications.

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Milind is the Head of Payer at Servicenow, where he focuses on the intersection of Product, Strategy, Partnerships, as well as Go to Market to help drive vertical solutions for ServiceNow in the Payer domain.  Milind is dedicated to a focus on driving impact at scale in the healthcare industry with a focus on transforming Payer Operations at the core in areas such as Claims, Provider Data, Care Management, Broker/Agent enablement, Provider Enablement and several others and through that transforming our industry.

Prior to his role at ServiceNow, Milind has been in the Healthcare industry for over 25 years in roles such as the VP of Business Strategy & Customer Engagement at Elevance Health where he focused on areas such as AI Transformation, Diversified Investments and Digital Strategy for their Carelon business, and led teams to deliver products that focused on the intersection of Innovation/Transformation in Member, Provider, and Associate experiences. Prior to that Milind worked at organization such as Humana focusing on areas such as growth strategy and diversified investments to grow areas like their Provider and Pharmacy business.

Overall Milind is a seasoned senior executive and has had great success in building teams and leading the strategy and execution for delivering on innovative products that define and lead their market segment. Milind has delivered on new revenue opportunities to organizations while also helping with cost reduction in go to market models in an international environment. Milind has worked with cross-functional matrixed teams and also has had opportunities to strategize unique investment options such as JVs and other M&A type structures to accelerate value recognition of the products/services in addition to reducing cost. Milind is a recognized thought leader in the industry with a unique point of view around Strategy and Innovation to drive transformation.

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