Nashville, TN – [Feb 9, 2026] — Emids, a healthcare technology engineering and digital transformation firm, today announced a partnership with ServiceNow, the AI control tower for business reinvention, to help healthcare companies modernize complex administrative operations using AI-driven workflows and enterprise-wide automation. 

The collaboration will focus on operational transformation across areas such as Claims Transformation, Provider Data Management, Care Management, Contact Center, and various other industry specific areas. The partnership enables coordinated workflows that span systems, teams, and data sources with a focus on being the “orchestration backbone” and connecting the various systems and data across the healthcare value chain. 

ServiceNow provides the AI-powered workflow platform to orchestrate work across healthcare environments, while Emids brings healthcare domain expertise, integration engineering, and experience operating in regulated healthcare settings to accelerate time to value for healthcare enterprises while maintaining governance, traceability, and operational control. 

“Healthcare organizations need an AI-enabled orchestration platform that connects people, processes, data, and tools to enable work to be done faster and safer,” said Manoj Jasra, CMO and Head of Partnerships, Emids. “This partnership helps shorten operational cycles, improve auditability, and deliver measurable outcomes without replacing core systems.” 

“This partnership brings combined capabilities helping payers build AI-driven workflows to automate support requests, efficient claims processing and create operational value at scale,” said Sunil Kumar, Managing Partner and BU Head, Healthcare Payer, Emids. 

“ServiceNow is focused on turning AI into action through workflows, data, and agents that enable work to be simpler for members, associates, and providers,” said Milind Shah, Head of Healthcare Payer, ServiceNow. “With Emids, we’re bringing that platform direction to healthcare organizations in a practical way, transforming how work gets done across administrative and clinical operations, while maintaining the governance and trust the industry demands.” 

In the coming months, Emids plans to roll out a healthcare-focused delivery approach in partnership with ServiceNow aimed at accelerating operational improvements. The initiative will focus on identifying priority workflows for automation, enabling integration with existing healthcare platforms, and applying AI to support faster resolution and improved compliance across administrative operations.  

About Emids 

Founded in 1999 and headquartered in Nashville, Emids is a leading global provider of digital transformation solutions across the healthcare and life sciences ecosystem. We deliver AI-led engineering, data, and platform services powered by healthcare-trained ontologies, context-aware intelligence, and our uniquely embedded Forward-Deployed Context Engineers (FDCEs). Our Service-as-Software approach helps payers, providers, biopharma, medtech, and health tech companies modernize operations, activate high-impact AI use cases, and deliver outcomes with speed, precision, and trust. 

ServiceNow, the ServiceNow logo, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. 

Emids®, a global leader in technology-led transformation and digital engineering solutions for the healthcare and life sciences industry, is positioned as an Enterprise Innovator in the 2024 HFS Horizons report for Healthcare Provider service providers.

HFS Research assessed the capabilities of 36 service providers that serve healthcare service providers, specifically focusing on industry-specific capabilities for service providers. The report examines the service provider’s role in the global care delivery industry, encompassing primary care, acute care, post-acute and rehab.

The evolving care delivery and rising healthcare costs put pressure on providers and patients, necessitating innovative and cost-effective solutions without compromising care quality. Additionally, integrating innovative technologies with systems also requires significant investments and complex adjustments.

Emids is uniquely positioned to address these challenges offering customized solutions that cater to client-specific needs, enabled through Emids Platforms.

“We are thrilled to be recognized once again in 2024 HFS Horizons report for Healthcare Provider service providers as an Enterprise Innovator. The recognition is a testament to Emids’ deep knowledge and expertise in supporting Provider organizations in their enterprise transformation journey. It underscores our innovative capabilities and our strategic focus by leveraging digital technologies, Gen AI, Interoperability, Intelligent Automation and  design-led engineering to develop use cases that provide cost reduction and predictable outcomes that shape the healthcare provider landscape. We are committed to delivering exceptional value, through transformative solutions, that further enhance care delivery, while improving patient outcomes and provider satisfaction,” said Michael Ragan, Managing Partner, Provider Enterprise at Emids.

“We focus on addressing the Quadruple Aim tenets in healthcare to assure our solutions deliver reduced cost, improve patient satisfaction, deliver predictable outcomes and support the critical impact on care delivery teams. As issues like physician and caregiver burnout and the looming talent shortage intensify, we are focusing on offerings that optimize costs, enable operational efficiencies and drive business agility for providers”, he further added.

Emids’ commitment towards delivering customized, impactful solutions positions it as a trusted partner for healthcare organizations navigating today’s complex and competitive healthcare space.

For results of the report and to purchase a copy please see the HFS website.

NASHVILLE, JAN. 10, 2022 – Emids, a leader in digital engineering and transformation solutions to the healthcare and life sciences industry, has been positioned by Everest Group as a Major Contender in the healthcare intelligence automation solution landscape, according to Everest Group’s Intelligent Automation in Healthcare PEAK Matrix® Assessment 2022.

“We’re thrilled to be named as a Major Contender by Everest Group for 2022,” said Krishna Prasad, Emids Automation Practice Leader. “It’s especially an honor, given the importance of intelligent automation in healthcare operations. More health systems are recognizing its value in achieving peak efficiency, execution and its ability to allow healthcare organizations to shift away from the manual processes and siloed technologies hindering their productivity.”

Everest Group evaluated the healthcare automation capabilities of 18 service providers and mapped them on the PEAK Matrix framework, providing an objective, data-driven comparative analysis. In the report, all providers were positioned based on their level of market impact, as well as vision and capability. The report states that automation solutions have garnered excellent traction in recent years “not to dehumanize the healthcare systems, but rather, to support the working of the stakeholders in the value chain to optimize processes, reduce costs and waste, improve patient care and experience and enhance business resilience.”

As a major contender, Emids is recognized for its well-developed capabilities for process mining being leveraged by a significant percentage of clients. Emids’ strong technical capabilities in Intelligent Automation, their healthcare domain expertise (especially payer operations) and gamut of solution offerings were cited. In addition, the report commended Emids’ dedicated automation and implementation teams for identifying opportunities, developing new automation solutions and providing design and development support on an ongoing basis.

Everest Group also recognized Emids as a Major Contender by Everest Group in the healthcare analytics services landscape for 2022. Past recognitions from Everest Group include positioning Emids as a Leader in the healthcare IT services provider landscape in 2021, and in 2020, positioning Emids as a Major Contender in the healthcare digital services provider landscape.

With multiple recognitions for Major Contender in several healthcare digital service categories, Emids’ healthcare domain-specific expertise, strategic acquisitions, client-centricity, data and automation solutions for optimizing provider workflow and patient engagement have been commended by Everest Group.

About Emids

Emids is a leading provider of digital transformation solutions to the healthcare industry, serving payers, providers, life sciences and technology firms. Headquartered in Nashville, Emids helps bridge critical gaps in providing accessible, affordable, and high-quality healthcare by providing digital transformation services, custom application development, data engineering, business intelligence solutions, and specialized consulting services to all parts of the healthcare ecosystem. With over 2,200 professionals globally, Emids leverages strong domain expertise in healthcare-specific platforms, regulations, and standards to provide tailored, cutting-edge solutions and services to its clients. For more information, visit www.emids.com.