Jun 28, 2023
Emids, a leading digital transformation solutions provider that collaborated with The Royal Ottawa Mental Health Centre (The Royal) to create a virtual walk-in clinic, has been named Finalist (Runner-up) of Healthcare & Life Sciences 2023 Microsoft Partner of the Year Award. The company was recognized among a global field of top Microsoft partners for demonstrating excellence in innovation and implementation of customer solutions based on Microsoft technology.
Acknowledging the win, Sean Narayanan, Chief Executive Officer, Emids said, “We are truly delighted for this recognition by Microsoft, and it is a testament of our strong collaboration and our commitment to provide innovative solutions to our clients. Our award-winning solution, the RAAM InQ Digital Front Door, is the result of a remarkable partnership between Emids, The Royal Ottawa Mental Health Centre and its community partners. This innovative digital experience, which leverages Emids’ HealthConnect application accelerator on Azure, is designed to increase access to safe, quality, and equitable care further strengthening population health.”
“This innovative digital experience, which leverages Emids’ HealthConnect application accelerator on Azure, is designed to increase access to safe, quality, and equitable care further strengthening population health.”
Chief Executive Officer, Emids
The Microsoft Partner of the Year Awards recognize Microsoft partners that have developed and delivered outstanding Microsoft-based applications, services, and devices during the past year. Awards were classified in various categories, with honorees chosen from a set of more than 4,200 submitted nominations from more than 100 countries worldwide. Emids was recognized for providing outstanding solutions and services in the healthcare sector.
Microsoft Healthcare & Life Sciences Partner of the Year Award recognizes truly outstanding work in delivering solutions and services built on Microsoft platforms that positively impact mutual customers across the globe. Emids was selected as a finalist (runner-up) for demonstrating how innovations in healthcare and life sciences can bring Microsoft technology to life and enable digital transformation for customers.
The Royal Ottawa Mental Health Centre’s RAAM (Rapid Access Addiction Medicine) service is an innovative walk-in clinic that provides fast access to care for clients with substance use problems thereby improving outcomes and reducing opioid- and alcohol-related emergency department visits, hospitalizations, and deaths. Responding to both the pandemic and growing needs across a vast region, The Royal shifted to a virtual walk-in model, replicating the experience of an in-person visit through technology. Using several Azure cloud services and in collaboration with The Royal, Emids co-designed a digital technology solution that replicates the key components of a RAAM clinic. This new solution, named RAAM InQ Digital Front Door, improves access to care, ensures seamless interdisciplinary care, and expands regional reach to provide care wherever the client is at and whenever they need it.
Speaking about the award-winning project, Dr. Kim Corace, Vice President of Innovation and Transformation and Clinical Programming & Research Lead (Substance Use and Concurrent Disorders Program), The Royal Ottawa Mental Health Centre, said, “Our RAAM Digital Front Door is one of the easiest and most accessible health solutions in Ontario. Emids’ substantial technical expertise combined with the health care expertise of The Royal, our community partners and people with lived expertise have enabled this important step forward in breaking down barriers to care for individuals with substance use health needs. This solution has helped expand regional reach of The Royal’s clinic by 20%, serving rural communities and individuals across the province and substantially increasing access to personalized care.”
“Our RAAM Digital Front Door is one of the easiest and most accessible health solutions in Ontario. Emids’ substantial technical expertise combined with the health care expertise of The Royal, our community partners and people with lived expertise have enabled this important step forward in breaking down barriers to care for individuals with substance use health needs.”
Dr. Kim Corace
VP, Innovation and Transformation, The Royal Ottawa Mental Health Centre
“Congratulations to the winners and finalists of the 2023 Microsoft Partner of the Year Awards!” said Nicole Dezen, Chief Partner Officer, and Corporate Vice President of Global Partner Solutions at Microsoft. “The innovative new solutions and services that positively impact customers and enable digital transformation from this year’s winners demonstrate the best of what’s possible with the Microsoft Cloud.”
The Microsoft Partner of the Year Awards are announced annually prior to the company’s global partner conference, Microsoft Inspire, which will take place on July 18-19 this year. Additional details on the 2023 awards are available on the Microsoft Partner blog:
The complete list of categories, winners and finalists can be found at
Founded in 1999 and based in Nashville, Emids is a leading provider of digital transformation solutions across the healthcare and life science ecosystem, providing tailored, cutting-edge solutions and services across digital strategy, design, and engineering to payers, providers, biopharma, medical technology, and healthcare technology firms. Emids designs human-centered digital solutions and experiences, builds scalable platforms and connects disparate systems to enable interoperability, in its singular mission of advancing the future of health.
About The Royal
The Royal is one of Canada’s foremost mental health care, teaching, and research hospitals and is home to the Royal Ottawa Mental Health Centre, the Brockville Mental Health Centre, the University of Ottawa Institute of Mental Health and the Royal Ottawa Foundation for Mental Health. Our purpose is to expand access, hope and new possibilities for people with mental health and substance use health needs through the convergence of client and family-oriented care, science, education and lived expertise. Visit www.theroyal.ca to learn more about The Royal, our services, and our impact.