The Challenge

The key differentiator for successful payer and provider organizations is to have a true understanding of the total patient, not just a certain member ID or patient number. Proactive patient engagement and a better understanding of the customers’ needs are of significant importance to secure higher customer satisfaction, a lower healthcare cost and ultimately increase customer retention.

The Salesforce CRM platform is distinctively positioned in the marketplace to help payers and providers accomplish these lofty goals and transform the patient engagement model. This SaaS revolution opens a unique opportunity to make a significant difference in every patient’s life.

emids Capabilities

emids has 20+ years of domain and technical expertise to provide numerous services in the Salesforce CRM space. Our experience is extensive, with focus in crucial areas including:

  • SalesCloud
  • ServiceCloud
  • MarketingCloud
  • CommunityCloud
  • HealthCloud

Our broad range of solutions includes:

  • Implementation from competing products
  • Salesforce org consolidation
  • Salesforce lightening migration
  • Salesforce product development
  • Workflow automation
  • Administration and support
  • Data migration and integration
  • Sales, service, marketing and community cloud implementation
  • Ongoing support and adoption of existing implementation
  • Knowledge in the development of the platform

emids has delivered application consulting services to healthcare clients for nearly 20 years.
Contact us at or (615) 332-7701 for help with your next project.