In today’s digital world, creating point-of-use applications to help patients manage chronic health issues is a key strategy for advancing population health initiatives, especially for a growing number of health insurers. But to meet this objective and maximize cost savings, these applications must be easy and convenient for members to use and frequently enhanced and updated.
This proved to be a challenge for the population health subsidiary of a leading health plan. The company had an impressive suite of mobile and web applications providing wellness tips and care management for its customers. Yet the company lacked standardized testing and quality assurance (QA) processes for its applications, resulting in a high number of user complaints, spiraling development costs and struggles with time to market.
This was hampering the company’s ability to keep its customers happy, so it turned to emids for help. Our initial assessment revealed the lack of standardization of quality assurance and integrated view of requirements captured compared with the delivered application functionality.
emids worked with the client to establish a BA/QA integration model allowing to do more comprehensive testing and uncover defects earlier in the development process and thus increasing their speed and quality. By creating a Center of Excellence (CoE) model around both business analyst and quality assurance work stream of product development lifecycle, we were able to help the company ensure applications were built correctly from the outset and met all necessary criteria. emids not only defined a three-year maturity road map for improvising these processes but also achieved them to reach zero functional defect leakage into final product release within a year.
Along with assisting the client in successfully adopting an Agile testing approach and standardizing QA practices across its portfolio of products, we helped the client:
- Contain spiraling QA costs by more than $500,000
- Reduce release cycle time by 20 percent
- Moved from zero automation to 80 percent, resulting 60 percent in time savings and ready to move into in-sprint automation with a 2 week sprint release cycle.
- Maintain zero severity 1 functional defects for the last five quarterly releases.
Since the beginning of our engagement in 2014, we have become a trusted partner to provide upfront business elicitation and downstream quality assurance of these requirements delivered to end users very effectively.
Get the full story of how we used our BA/QA expertise to help this client improve quality and time to market for its member health technology solutions and reduce costs by downloading the case study here.