When one of the oldest IT software firms for the healthcare industry needed development talent in a hurry to upgrade its electronic health record (EHR) solution, the Georgia-based company turned to emids and a virtual captive partnership as the answer.

The virtual captive relationship worked for the company, because while the firm had a significant development team, the talent pool for IT was saturated locally. emids’ virtual captive solution provided immediate access to high-quality talent.

Under the virtual captive structure, the project, which required modernizing the company’s EHR product in light of regulatory changes and time-sensitive quality of care goals and economic incentives, could be launched with a smaller capital outlay and minimal impact on the business margin. The EHR upgrade meant adding an electronic prescription module, an integration engine and a rules engine.

Operationally, the relationship enabled the company to align existing onshore development operations with the new offshore team. Going with a virtual captive model also meant the company could protect its intellectual property and ownership rights to the technology being developed.

When the project launched, the company created a cross-functional team to gather requirements, create development timelines and institute processes and methodologies, with the home office and offshore teams working in parallel.

This working relationship —and the control held by the company — created trust right from the start and helped accomplish critical goals. Deliverables within the first two years included an e-prescription module, an allergies module, the interface engine, a patient portal and enhancements to a claims module.

Since then, the virtual captive engagement has delivered end-to-end product development, quality assurance (QA) services, integration management and consulting services across various product lines.

Benefits for the company realized under virtual capture have included:

  • Automation of test cases, reducing QA cycle time by 70 percent
  • Development of a new strategy, resulting in the implementation of a complex QA process in less than six months
  • Significantly faster time-to-market times for new features and module development
  • Highly skilled resources on demand and ability to scale up and down with projects
  • Continuous operations while the company was acquiring another vendor

Download our Virtual Captive whitepaper to learn more about the benefits of this model, and how working with an experienced IT provider can ensure a successful implementation.

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