Health insurers are refocusing business processes around members, as patient-centric care becomes a reality. This new orientation is a substantial pivot from operations of the past. Payers must meet consumer needs in the moment through omni-channel engagement strategies and predictive analytics. They must also understand population health metrics to manage risk, especially for the chronically ill. Consumers want excellent retail-like service and lower costs. Payers need the right strategies and tools to deliver upon multifaceted needs.
emids has broad experience designing, developing and updating healthcare apps across all areas of clinical practice, financial operations and claims management. For payers, this means we can develop groundbreaking new applications for care management, member self-service and population health to support business strategy and increase member engagement. Our expertise in analytics, interoperability and healthcare user experience give us an upper hand in helping your company improve customer relationships and loyalty. Our expertise in quality assurance best practices and automation gives peace of mind that quality won’t be sacrificed for speed.